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Premera Blue Cross Hiring FEP Customer Service Representative 1n WA, United States @ premera.com

Role: FEP Customer Service Representative
Job Functions: FEP Customer Service Representative
Industry: Service
Company: Premera Blue Cross
Salary: $37.4k/yr-$57.1k/yr
Experience: 2+ Years Experience
Location: Remote
Employee Type: Full-time

Job Description

Premera Blue Cross Hiring FEP Customer Service Representative 1n WA, United States @ premera.com

Our mission to enhance the lives of our clients by improving healthcare is anything but routine. Our staff members are as well. Being employed with Premera gives you the chance to alter healthcare and effect genuine change.

We are cultivating a culture that prioritizes employee development, teamwork, and inspired leadership in order to better serve our consumers. We are committed to establishing an atmosphere that fosters employee success and attracts, retains, and develops outstanding talent. Premera’s inclusion on the 2025 America’s Dream Employers list is evidence of their efforts. Forbes named Premera one of America’s Best Midsize Employers for the fourth consecutive year, while Newsweek named it one of America’s Greatest Workplaces, America’s Greatest Workplaces for Inclusion, and America’s Greatest Workplaces for Mental Well-Being.

Qualifications and Eligibility Criteria

A GED or a high school diploma is required.
One year of prior experience working in customer service is necessary.
Proficiency in Microsoft Office or other computer platforms is necessary.
Two years of college-level coursework or two years of experience working in customer service over the phone.
Experience with healthcare, benefits, call centers, processing claims, or facets.
Establish a consistent schedule: work an 8-hour shift from 5 a.m. to 8 p.m. Pacific Time, Monday through Friday.
prospects for career advancement.
Paid online instruction for 12 weeks with a 100% attendance requirement.
Work from home 40 hours a week.
A one-time pre-tax allocation of $500 (less taxes) will be given by Premera for home office furniture upon successful completion of the 12-week training program.
Health, dental, vision, PTO, and amazing retirement benefits are all part of the generous benefits package that begins on Day 1.

Roles and Responsibilities

Responsible for inbound and/or outgoing phone-based customer service; resolves first calls and/or emails, de-escalates contacts, and educates callers through precise and transparent information sharing.
Issues should be promptly followed up on, resolved, and documented. Refer questions that require more research to the relevant department, and carry out regular studies as required.
Send incoming documents to the appropriate departments for completion and follow up on outstanding matters.
Maintain Personal Protected Information (PPI) regulations while working with extremely sensitive data.
Demonstrates dependable and consistent conduct, attendance, and performance goals and metrics.
additional tasks as delegated.
Gain expertise in first-call resolution and customer education by providing precise and understandable information.
Develop your ability to look at requests, investigate claim status, and escalate problems when needed.
Manage incoming and outgoing calls, keep track of all conversations, and make sure that information is exchanged accurately to improve communication skills.
Continue to gain expertise using Microsoft Office and other computer programs, as well as managing extremely sensitive data while adhering to PPI regulations.
In order to follow up on outstanding tasks and properly route queries, you must learn to manage your time and execute regularly and dependably while reaching performance targets and KPIs.

Premera Blue Cross Hiring FEP Customer Service Representative 1n WA, United States @ premera.com

Premera is one of the top health plans in the Pacific Northwest, offering more than 2.8 million people—from individuals to Fortune 100 businesses—tailored services and comprehensive health benefits. Premera is dedicated to enhancing the quality of healthcare for its clients.

The business provides cutting-edge health and wellness solutions with an emphasis on patient outcomes and cost containment. Mountlake Terrace, Washington, is home to the Premera family of businesses, which offer a range of health, life, vision, dental, stop-loss, disability, and workforce wellness products and services.

With the exception of Clark County, Premera Blue Cross serves businesses and citizens in Alaska and Washington state as an independent licensee of the Blue Cross Blue Shield Association.

For a full listing of our jobs, visit – https://www.premera.com/careers/

Company Address:

7001 220th St. SW, Mountlake Terrace, WA 98043, US

Apply Online Here

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Date Posted: 2025-07-14

Expiry Posted: 2029-07-14